Privacy Policy – The Paw-sitive Experience

Last updated: 23rd February 2026

The Paw-sitive Experience (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

The Paw-sitive Experience is the data controller responsible for your personal data.

If you have any questions about this policy or how your data is used, you can contact us at:

info@thepaw-sitiveexperience.co.uk

2. Information We Collect

a) Information you provide to us

We may collect personal information when you contact us, make an enquiry, book a service, or use our website. This may include:

• Name

• Email address

• Phone number

• Address (where relevant to services such as dog walking or home visits)

• Booking and payment details

• Information about your dog (e.g. name, breed, age, behaviour, training needs, health information you choose to provide)

• Any information you provide via contact forms, email, messages, or social media

b) Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and similar tracking technologies (see Cookies section below)

This information helps us understand how our website is used and improve our services.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide information about our services

• Process bookings and payments

• Deliver dog training, dog walking, Kids Around Dogs, Junior Handler, Therapy Dog and Assistance Dog services

• Keep records of training progress and service delivery

• Communicate with you about sessions, changes, or relevant updates

• Improve our website and services

• Comply with legal and regulatory obligations

We only collect and use personal data where we have a lawful basis to do so, including fulfilling a contract with you, complying with legal obligations, or where it is in our legitimate business interests.

4. Photos, Videos & Media

We may take photographs or videos during training sessions, classes, walks, or events for training records or promotional purposes (e.g. website or social media).

• You may opt out of having images used for promotional purposes by notifying us in writing.

• For services involving children, parental or guardian consent will be obtained before any images featuring children are used publicly.

5. Sharing Your Information

We do not sell your personal data. We may share information only where necessary to provide our services or meet legal obligations, for example:

• With payment processors to process payments

• With website hosting or booking system providers

• With veterinary professionals in the event of an emergency (where relevant to dog walking or training)

• Where required by law or regulatory authorities

Any third parties we work with are required to handle your data securely and lawfully.

6. Data Storage & Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Data may be stored securely in digital systems or, where necessary, in physical records.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to provide our services, meet legal and accounting obligations, and manage our business. When data is no longer required, it is securely deleted or anonymised.

8. Your Rights (UK & EU GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally permissible)

• Object to or restrict certain types of processing

• Request data portability

• Withdraw consent where consent is the lawful basis for processing

To exercise any of these rights, please contact us at info@thepaw-sitiveexperience.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK if you believe your data has been handled improperly.

9. Cookies

Our website may use cookies to enhance user experience and analyse website usage. You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

info@thepaw-sitiveexperience.co.uk